One of Securalert's first projects
CSSS OF LAVAL / HEALTH CITY
Ms. Diane Beauchamp is Head Nurse, for the Psychiatric Nursing Care of Mental Health Management since 1992. She is an active member in the needs analysis, the setting up and the daily administration of the security system for the ward. Mr. Réjean Malenfant, Electronics Technician since 1996, and an employee of twenty-seven years, is in charge of the security system’s maintenance. Ms. Beauchamp and Mr. Malenfant were met on August 30th 2006 in order to document the project from its conception in 1993, to its realization in 1994 and finally to its evolution since 1994. The psychiatric ward initially totaled twenty-eight beds, all of which were located in the same large area.
INITIAL NEED: A NEW CONCEPT
Ms. Beauchamp is one of the leaders working on this new concept. Initially, there were twenty-eight beds located in the same large area and with this new concept, the ward would now number thirty-eight beds, still in one large area, but spread out on three different wings. The goal of the project is to offer personnel training more in favor of the well-being of the patients by offering them more privacy, more space and a pleasant, peaceful environment. The security system in the twenty-eight bed area, consisted of permanent alarm buttons affixed to the guard posts, and that emitted a sound during a distress call. This system was satisfactory within the context of only one area and with lots of personnel at close proximity. However when transferring from one large area to one that is spread out on three wings, the system could no longer answer personnel needs. Teams are reduced in each wing and from one large area of twenty-eight beds, we now find ourselves with a large three wing site totaling thirty-eight beds. Security must be revised.
CHALLENGE: RETHINK SECURITY IN ACCORDANCE WITH OUR NEW CONCEPT
Ms. Beauchamp’s vision is clear. One must rapidly identify, precisely and without error, where the emergency call is coming from and answer it efficiently in less than thirty seconds. Assigned personnel would carry pocket pagers. A simple pressure of a panic button would set off the emergency call and the message would be sent, instantly and automatically, to intervening personnel equipped with a numeric pocket pager that would display the local in distress on its screen. This type of system is indispensable. The psychiatric ward is far from other hospital services and there is no security guard near by. Ms. Beauchamp wishes for an even more secure environment and is also anticipating adding cameras in a few strategic areas.
SOLUTION: THE SECURALERT SYSTEM AND ITS INTERCONNECTION TO THE MULTITONE POCKET PAGING SYSTEM THAT IS ALREADY INSTALLED IN THE HOSPITAL
In order to locate precisely and without error, all persons in distress, fifty-eight receptors-detectors were installed in strategic areas such as rooms, interview offices, gyms, etc…then each area was given four panic buttons so that all personnel could be protected. Naturally, an adequate training was given not only related to the system itself but also on the necessary intervening methods during an aggression. To conclude, the SECURALERT system was interconnected to the Multitone pocket paging system already present in the hospital. The Multitone coder was programmed to give absolute priority to all calls coming from the SECURALERT system in the psychiatric ward. With this solution, NORDICOM fulfills all the expectations required by Ms. Beauchamp and her team.
RESULTS AND BENEFITS: 100 % SATISFACTION
1) The miniature transmitters (panic buttons) work well. In all, between fifty and seventy-five alarms are activated each year and few of these alarms are false. The panic buttons are installed since 1994. In 1996, it is Mr. Malenfant who looks after the maintenance of the system and he claims that maintenance costs are low.
2) Emergency calls are instantaneous and automatically transmitted to intervening personnel equipped with numeric pocket pagers where the local’s number is displayed on the screen, clearly and precisely, each time.
3) According to Mr. Malenfant, he has managed to keep maintenance costs at a low with this system, however he deems it pertinent to replace the miniature transmitters (panic buttons) after twelve years of use. A new generation of miniature transmitters has been available since 2002, one that is even more efficient and more compact than the original one.